Pulsar Instruments Nova Sound Level Meters are well known for being robust and hard-wearing and come with a 1-year warranty. However, recalibrating and servicing your instruments is an important factor of ensuring your equipment continues to function correctly; this is called in IEC standard 61672 for sound level meters ‘Routine Verification’.
We recommend that you return your noise meter and acoustic calibrator for service and recalibration on a yearly basis so you can have total confidence in your noise measurements. If you do, we will extend your warranty period for a further 12 months free of charge up to 7 years. The Pulsar Warranty includes any faults on the sound level meter and accidental case damage. Please note the warranty does not cover accidental damage to the microphone or damage to the display.
After noise measurement recalibration of your instruments, we issue you with a current and valid calibration certificate. We perform all calibrations in accordance with recommendations and requirements of the appropriate International Standards and typically check over 100 different parameters.
Prices are quoted below and include return shipping (within the UK) to the customer
Additional charges may apply for:
- Replacement microphones
- Replacement displays
- Other non-warranty repairs required (full details will be given)
- Non-UK return shipping
If additional charges apply you will be contacted for pre-payment before the return of your instruments.
How to return your instrument to us:
Please send your instrument (or kit) in suitable protective packaging or its kit case to:
- Pulsar Instruments Plc, The Evron Centre, John Street, Filey, North Yorkshire YO14 9DW, United Kingdom
Non-UK origin Services:
Please note that equipment returned to us from outside the UK must be supplied with suitable paperwork to allow entry into the UK without Pulsar Instruments being levied with UK Customs Duty. If this is not done and duty has to be paid this will be charged to the customer.
The paperwork supplied with the instrument must state that the equipment is "UK manufactured goods returned for repair. To be returned to XXX after repair, where XXX is the customer country.
Why choose Pulsar Instruments for your recalibration and service
- Extends your existing warranty for a further 12 months (up to 7 years)
- Accurate calibration of noise and vibration measurement instruments
- Ensures accuracy and compliance with regulations and standards
- Quick turnaround times
- Fixed prices (no hidden extras). Prices include:
- Firmware updates
- Performance adjustments
- Checking on over 100 different parameters
- New batteries
- Minor repairs (including to display screens)
- Issue of new valid calibration certificates
UKAS calibration, collection service and priority service available on request.