Pulsar Instruments sound measurement equipment is for being reliable and trustworthy. We recommend that you regularly recalibrate and service your NoisePens so that these instruments continue to function correctly and are updated with the latest firmware.
Instruments under the standard 1-year are covered for most repairs and upgrades including accidental damage with the exception of repairs or replacement microphones.
After recalibration of your NoisePen dosemeter, we will issue you with a current and valid calibration certificate. We perform all calibrations in accordance with recommendations and requirements of the appropriate International Standards and typically check over 100 different parameters.
NoisePen Service and Recalibration cost: Price per unit £72 + return delivery charge of £15 for drop-off or +£40 for collection. Please choose your preferred return method from the dropdown and Add to Basket. Once your order is placed our team will contact you to arrange your return + recalibration service.
Customers outside of the UK:
Please use the Add to Quote button (above) and our team will contact you directly regarding your return + recalibration service.
Additional charges may apply for:
- Replacement microphones
- Other non-warranty repairs required (full details will be given)
- Non-UK return shipping
If additional charges apply you will be contacted for pre-payment before the return of your instruments.
How to return your instrument to us:
Please send your instrument (or kit) in suitable protective packaging or its kit case to:
- Pulsar Instruments Plc, The Evron Centre, John Street, Filey, North Yorkshire YO14 9DW, United Kingdom
Non-UK origin Services:
Please note that equipment returned to us from outside the UK must be supplied with suitable paperwork to allow entry into the UK without Pulsar Instruments being levied with UK Customs Duty. If this is not done and duty has to be paid this will be charged to the customer.
The paperwork supplied with the instrument must state that the equipment is “UK manufactured goods returned for repair. To be returned to XXX after repair, where XXX is the customer country.