Warranty

7-Year Warranty

We focus on customer care, providing great support, advice and assistance.

5 stars

Rated 5 Stars

Pulsar Instruments are highly recommended and trusted by our customers.

Fast Delivery

Fast Delivery

Worldwide delivery via UK & international couriers.

Secure Checkout

Secure Payment

Pay for your goods via our secure payment server, with a Credit or Debit card.

50 years in business

50+ Years in Business

We’re recognised and trusted noise measurement experts – Since 1969.

How to buy

Need Assistance?

Get help in choosing & using our products.
Speak with a real person from the Pulsar Instruments team today…

Call: +44 (0)1723 339715   |   Live chat

How to buy our noise & vibration meters

1. Online through our shop

Pulsar Instruments™ products are in stock unless they state otherwise. They can be bought online using a debit or credit card. Choose the measurement instrument you need and select the Buy Now option the product page. (See Terms and Conditions). If you create an online account you will be able to track your current order and checkout quicker for future purchases.

Currencies

Our website provides prices in Pounds Sterling (GBP) as a default. You can change your preferred currency to US Dollars (USD) and Euros (EUR) by selecting the ‘£‘ symbol on the top menu bar.

2. By contacting us directly

Phone

Call our friendly and knowledgeable team now.

+44 (0)1723 339715

Email

Send us a direct email and we’ll get back to you quickly.

Email Us

Live Chat

Speak with a real person from the Pulsar Instruments team today.

Live Chat

Form

Send us a direct message using our online form.

Contact Form

3. Through our global network of distributors

Pulsar has distribution partners around the world who are able to help customers in their countries directly. Please visit our distributor page to find your nearest supplier.


Secure payments

Customers can check out online safely through Stripe (one of the world’s leading secure online payment processing companies). Our Stripe payment system uses Strong Customer Authentication (SCA), a rule in effect as of September 14, 2019, as part of PSD2 regulation in Europe (this is a new European regulatory requirement to reduce fraud and make online payments more secure).

We accept payment in the following currencies:

GBP, USD and EURO

We accept most major credit cards online including, Visa, Mastercard and American Express*.

If you register with us as part of the check-out process you will receive our regular news, updates and customer loyalty discounts.

You can also pay by credit card over the phone or by email (via a secure payment link). We also accept payment by cheque (in the UK), and direct bank transfer.

(*American Express – for online payments via Stripe only)


Expert Advice

Help is on hand through our friendly team of noise at work experts.

We can talk through your noise at work issues and advise you on the best solutions.

We offer free on-site demonstrations of the instruments too so you can see them in action and try our outstanding software before you buy.

Speak to the experts

Get help in choosing & using our products

Need help to find the right product for your requirements? Speak with a real person from the Pulsar Instruments team today…

Call us now: +44 (0)1723 339715

Book a demo Live chat


Delivery

Our instruments are normally dispatched within 2 working days from receipt of order (for available stock) by a UK or international courier company such as Fedex, DHL, TNT. If your item is not currently in stock estimated delivery will be advised by a separate email from one of our customer service team.

Please note, in addition to our standard carriage rates, non-UK customers may be liable for additional charges locally such as: (i) Customs duties; (ii) Local sales taxes (iii) Import duties.



Refund policy

Products

You may return the instruments and/or accessories you have purchased from us for credit/refund or exchange within 30 days of receipt.

Goods must be in a resalable condition when returned. Please include a copy of the original receipt or invoice.

Please notify us before returning goods either by phone on +44 (0)1723 339715 or by e-mail at sales@pulsarinstruments.com

Please address all parcels to:

Pulsar Instruments, Unit 2 Hunmanby Industrial Estate, Bridlington Road, Hunmanby YO14 0PH, UK

Goods supplied incorrectly/damaged must be notified within 7 working days using the contact details above.

Returns should be sent by recorded/insured delivery (we will not accept responsibility for undelivered/damaged returned goods) to the address above.

We are not responsible for any return postage costs unless the item/s are incorrect/damaged or faulty upon delivery.

At our discretion, we may accept returns outside of the 30 day period however a re-stocking fee of up to 10% of the original purchase price may be charged to cover the cost of calibrating the returned equipment and preparing it for resale.
Training

Our Refund Policy for training courses is:

  • Up to 1 month before the course start date: Attendees can receive a 100% refund.
  • Up to 7 days before the course start date: Attendees can receive 50% refunds up to 7 days before the event start date.
  • Within 7 days of the course start date: No refund is offered.

Alternatively, you may transfer your place to another person in your organisation, or to an alternative date. To do this you must contact us directly at sales@pulsarinstruments.com or phone us on: +44 (0)1723 339715 before the course date.

More information on our Terms and Conditions of Sale.