Excellent Customer Service for Sound Meter Business20th Mar 2013
Excellent Customer Service is Excellent for Sound Meter Business
Pulsar member of staff recognised for their outstanding customer service
Angela Burns, a familiar voice to all Pulsar Instruments' customers, has been recognised for delivering outstanding customer service by being awarded a Diploma by OCR.
We knew a friendly voice and professional manner means a lot to our customer. This is no different when looking to purchase noise monitoring products or enquire about service and recalibration of Pulsar sound level meters. Since 1969, Pulsar has been committed to delivering outstanding customer care in all areas of the business to ensure that potential customers can have complete confidence in choosing the correct instrument for their specific application.
Angela joined the Advanced Level Apprenticeship in Customer Service in the Business Skills Sector in 2011. Since then, she has worked with her assessor towards meeting the standard which included customer insight, product and service knowledge and quality of service delivery which she passed with flying colours.
"Achieving this award is a testament to Angela's commitment to her job and to our customers' experience. It acknowledges that Pulsar recognises the importance of developing an in-depth understanding of its customers' needs and delivering a first class service according to their expectations" Sarah Brack, Managing Director, said.
The company is currently experiencing huge interest in its products both in the UK and overseas despite a challenging economic climate. Pulsar will be launching a new product range at the NEC in May which is a great opportunity to meet its friendly and knowledgeable staff and discover their noise measurement products.
Pulsar team of experienced noise measurement experts are always at hand to offer help or answer any questions customers may have, and can be contacted by telephoning Pulsar on +44 (0) 1723 518011 or sending an email.