Customer service

Firstly can I thank you for the excellent service I have received from you, in servicing my noise meter and returning it so quickly. It means I will have it for an event I am doing tomorrow.

Please will you thank the service department for pulling out all the stop and getting the work done.

The meter is like a new machine now.

Adrian Smith

Able and Ward, Health & Safety Consultant

Pulsar Instruments made the decision to purchase one of their Nova Model 44 Class 2 test meters with data logging a very easy one indeed. The sales advice I received was truly excellent. You really felt that there was someone at the end of the telephone who understood our requirements and had the correct product to satisfy them. The Nova noise meter is a brilliantly engineered piece of equipment that is very easy to use and it interfaces superbly with the excellent data logging software.

I would highly recommend attendance at one of the training seminars that Pulsar arrange, the course has proved absolutely invaluable to me.

It is so good to find a great company that is so committed to its products and customers alike.

Charles Wilson Engineers Ltd

I purchased my noise meter last year from Pulsar Instruments and has proven to be an excellent tool. As it was coming close to its first year anniversary, I received a reminder in the post that it would need its annual calibration check with more than sufficient notice. The instructions for returning my meter were very simple and it was duly sent away. My noise meter was returned very quickly and without any problems. Overall I cannot fault the service I have received from Pulsar.

DHL

DHL, Health & Safety Manager

Working for a demolition company, we are requested to carry out environmental monitoring more and more. I came across the Pulsar Instruments’ website and saw their product range so decided to find out more. I was asked a series of questions to assess which instrument was most suitable for my needs which turned out not to be the most expensive. After delivery, I was contacted to ask if there were any issues (which there weren’t). I did have a couple of questions once I started using the supplied software – which is great – my questions were answered immediately and explained in a way I could understand.  Overall a 5 star rating for both the instrument itself and the service too.

Downwell Group

SHEQ Manager

R. Woolley contacted Pulsar Instruments looking for an Acoustic Calibrator for its acoustic consultancy.  The unit was dispatched the same day he placed his order. ‘Thank you for being so efficient! I appreciate it’.

R. Woolley

Environoise Consulting Limited

The instrument [Pulsar Nova] has been simple to use and so has the software. It’s taken a huge weight off my mind knowing that the staff haven’t been exposed to excessive levels.

I really appreciated Simon initially calling in with no obligation to hire or buy an instrument. He was so helpful that it wouldn’t have made sense not to choose your company. I was really worried I wouldn’t know what I was doing but Simon told me to give him a call when we are up and running. It put my mind at ease and gave me the confidence needed.

I’d certainly recommend it!

Robert England

H.A.England (Engineers) Limited, Director

I contacted Pulsar Instruments last year because I needed a simple sound level meter for basic noise monitoring and sampling and they guided me to the Pulsar Model 14 digital sound level meter. This meter is perfect for measuring the noise level of fire alarms and as a point and shoot meter to ascertain any potential noise issues.  Pulsar customer services were very prompt and helpful and have recently recalibrated the instrument for me and within a week I got it returned.

Hertfordshire Fire & Rescue Service

As part of my MSc dissertation in critical care at Cardiff University, I aimed to reduce noise levels on an intensive care unit, to enhance sleep quality and reduce the incidence of delirium. A Pulsar SafeEar Noise Warning Sign was placed within each individual bed space, following the activation of the warning signs, quiet time noise reduced by 3 dBA and night time noise reduced by 4 dBA. This reduction in noise levels also reduced the incidence of delirium by 8.1% from the previous year. These results highlight the importance of these visual prompts to try and remind staff and visitors to reduce noise levels.

I had initial difficulties with the data loggers, which was resolved by a senior member of Pulsar driving over 6 hours to sort the problem…….embarrassingly caused our computer system!!!! The customer care we received from Pulsar was excellent, everybody in the team we spoke to was very professional and helpful and went way and beyond what was expected to resolve our initial ‘technical glitch’. Simon, the sales manager was also pivotal in helping me understand the logarithmic decibel scale.

I can not thank the team at Pulsar enough.

Susie Henwood

Hywel Dda University Health Board, ICU Nurse

I would like to commend “Pulsar Instruments” on the excellent and timely service we at James Durrans have received. Since we first purchased our noise monitoring equipment in 2013, then subsequent upgrade of our Model 44 sound level meter, and calibration service is quick, reliable and efficient collecting and returning by courier [for an additional cost but worthwhile.] The equipment is sturdy and easily understood, and you don’t need to be a computer whiz to operate the software.

J Durrans

James Durrans Group, Health & Safety Manager

I have been most impressed with my dealings with Pulsar Instruments. From my very first call, where we discussed the merits of the various options you would be able to offer me, to the valuable insights you shared with me during your visit of my premises to understand exactly the nature of our business, and the specific challenges we face with regard to noise exposure in some of our processes. As a Manager with responsibility for the health and safety of my team, yet little experience in the noise monitoring field, finding and exploiting your knowledge and awareness has helped me to make a good choice for our business that will both keep my people safe, and ensure that the business remains compliant even as our processes and factory layouts evolve.

I am delighted that I am now able to make my own assessments with a piece of equipment that I can trust, and one that will be recognised by industry professionals. You know from our discussions, that I have placed a high priority on being able to ensure that any reports I generate are able to stand up to even the most intense scrutiny, the integrity of your device clearly delivers this level of probity.

I have been working my way through the software, and again I am finding it easy to understand and use despite my lack of experience. I particularly like being able to demonstrate that my instrument has been calibrated both before and after any monitoring period. Any reports saved directly as PDF’s cannot be challenged as having been corrupted either deliberately or accidentally.

I am very much looking forward to attending the one day Noise Awareness Training course, and I hope to bring some questions that will help me to really get the best out of my new investment.

Please convey my thanks to your staff for their efficient administration. I received the quotation I asked you for within an hour of you leaving for your long journey home, and I was kept fully briefed on progress, even providing a tracking number once the package had been despatched.

All in all, a first class effort from everyone at Pulsar Instruments.

Lentus

We purchased a Pulsar doseBadge and supporting instrumentation last year along with a familiarisation Noise Awareness training day.  The equipment is certainly robust, unobtrusive and ‘user friendly’ and provides a real time analysis of workplace noise.

The noise measuring equipment and service furnished by Pulsar Instruments plc has proved to be first class and I would provide an unequivocal recommendation to anyone considering the introduction of this noise management hardware/software.  Some of the credit for the Company award of OHSAS 18001 accreditation last year must be directed at Pulsar due to the favourable observations made by the external auditor on the management of noise at work.

Thank you Sarah and Graham for your impartial guidance and advice and for providing a cost effective system which proves beyond any doubt that we can defend any allegations of poor workplace noise management.

Victoria Carpets

WENAG is a village community noise-abatement group – i.e. non-professionals in the noise-monitoring field.  We decided in 2012 that we needed the ability to gather noise data from a nearby motorcycle-racing circuit, which local residents were finding to be a nuisance.  The aim was to supplement the one-off measurements made by the district council, and by our own noise consultants, with a database covering a whole season of events, so that all those involved could have a clear and unambiguous overview of the facts.

We looked around at the options, took advice from the professionals we knew in the field, and decided to buy a new Pulsar 30 meter with acoustic calibrator and outdoor kit.  We then sent Jon Edwards, our designated technical manager, on Pulsar’s one day training courses, so that he would know how to operate the meter, how to calibrate correctly, and how to comply with relevant operational and record-keeping requirements.

We have now completed a full season, and are happy to report that the equipment performed flawlessly during the 16 sessions we ran, each of which covered around 8 hours of recording.

Pulsar’s technical support could not be faulted: if a problem or query arose, we were always able to get through to someone who knew what they were talking about, both on hardware and software issues.  And when we found that certain extras were needed, they supplied them promptly and at reasonable prices.

We now go into our next season with the confidence that we are both well equipped and strongly supported.  And we would not hesitate to recommend this company to anyone else in our position.

WENAG

WENAG village community noise-abatement group